Had R&R back to service our Mitsubishi split system as well as our main YORK heater. Once again, they did an excellent job and their tech, Samuel, was clean, polite, knowledgeable and explained everything before submitting the bill.
I would absolutely recommend this first rate company for all of your HVAC needs!
I just had an experience I can not begin to describe. These people just gave me the most insane estimate possible using every scare tactic possible.
Then wanted $185 after doing nothing. Absolutely nothing. First they went on my roof of my condo. Told me it was an emergency that needed immediate rewiring on roof immediately. Cost 2200.00. That's without getting into the unit because he claimed it was screwed shut.
I questioned him with well. I bought this two years ago and it was not in my home inspection nor in last years service. Next he went to look in the attic where the inside unit is located. He then informed me it was a disaster bag needed to be moved out of the attic. Our building of over 100 units have the same units. While it's not the ideal situation it is what has to be.
When I questioned changing the filter he informed me it couldn't be done. It has however been changed several times. Next he wanted $185 for the nothing he did. He claimed he tuned it up. Yet obviously since he couldn't get in the unit nor change the filter it wasn't tuned up.
I went back to look at reviews today. Seems a couple of people did have this experience I would suggest everyone get at least one other opinion. Luckily I am savy enough to know to do this. However some may be scared by the you must do this now attics. It truly concerns me. I am not one for this type of review but I feel strongly. Pretend it's your body. Get another opinion.
None of these things are in my last service nor home inspection. The technician claimed they miss that. I really doubt that. I feel truly scanned. Almost anyway.
CAME THROUGH IN THE CLUTCH!!!! I had this STEAM BOILER that went out on me. So I called a handful of HVAC TECHS and and many of them didn't have a clue on how to repair it and just reccomend replacing the whole thing. When Ramon came out he thoroughly disected the system and gave me a sign of relief when he found a few things wrong that were repairable & a solid cleaning because years of neglect.
Unfortunately after the cleaning their were a few more problems that were too risky to repair and might not work. So we eventually switched the whole system to a more sufficient heating system. They got the job done very fast, and correctly and didn't leave the property into a construction site!
Rosa the secretary helped educate me on heating systems and debunk all of the myths and false information about heaters, heating systems and helped me make an educated informed decision. I felt very comfortable and informed before I spent one cent with these guys.
SO BEFORE YOU THINK ABOUT NOT PAYING FOR THE TECH TO COME. YOUR FREE ESTIMATES FROM OTHER GUYS MAY COST YOU MORE ON THE BACK END. AND YOU'LL BE GETTING EXACTLY WHAT YOU PAY FOR FROM THEM, NOTHING.........
CALL R&R, I'M VERY HAPPY I DID.
Our heat went out during the week & our landlord has an account with R&R. I was contacted almost immediately and offered same-day, on-call assistance, but I opted for a scheduled appointment the following day. The next day, the technician was supposed to arrive from 12-2, but he did not arrive until 2:45, without any prior notice that he was running late.
Upon arrival, he was very friendly and was able to diagnose our HVAC issue within a few minutes.
Went out to the truck, replaced a part & our heat was back on within 15-20 min. He was a pro!
I have been avoiding writing a review of R+R because I feel such tremendous guilt not being able to give them 5 Stars....
The project was the relocation of our Existing Air Handler from one area of our basement to another, while editing some of the existing duct work (primarily our VERY enormous Air Return, which I affectionately referred to as a Sandworm ala Bettlejuice). We contacted 5 HVAC Contractors, including R+R to bid the job (based on Yelp and Angie's List Reviews).
I quickly realized why R+R had such high reviews and everyone was stoked on their customer service. I called to schedule an appointment with Rosa who was friendly and helpful. Ramon came, exactly at the scheduled time (with a text notification he was on his way!) and was friendly, personable, and professional. He was very thorough and I felt 100% confident in hiring him and his team to do work in our home. For those curious, of the 5 Contractors we called we received 3 quotes--and R+R's was right in the middle (and from what I could tell, totally worth it).
The first day the work was to be done, Mike + Tony (who were equally as professional and friendly) came on time and ready to work. The two day job certainly was not an easy one but these guys stayed in high spirits and reviewed any questions, comments or concerns they had with me as they went along. Overall the project was straightforward and painless for me as a homeowner--almost too good to be true!
At the end of the 2nd day (just before 5pm and they had been there since just after 8am) Mike made it clear they had another job to go to. They reviewed a few things with me, told me I could turn the AC back on, and we seemed good to go. In looking around, I noticed a few areas where the ducts had not been sealed (or were missing mastic) and air was leaking pretty significantly. They had me go around all of the ducts and locate any leaks and seal anything I felt was an issue while they were on the phone (presumably with the next client). I was a little concerned about this (since I am not a professional HVAC Contractor) but went with it.
The next morning, although the AC was on it was NOT cold. We called R+R and Mike came out pretty soon thereafter. Within minutes he diagnosed that the Motor had died and that it was going to be more money to have it replaced. They were quite insistent that this had nothing to do with the other work they completed and that I was going to have to pay. I was pissed, mostly because now Ramon would not speak to me and instead he and Mike spoke in Spanish on the phone with Mike as the middle man relaying back to me. This was beyond frustrating, but we agreed to a price and they came out and replaced the motor. This was another 1/2 a day job.
After they left I was bitter but I thought "OK. Put yourself in this situation as the Contractor. Maybe he's right--he can't control the age or functionality of the existing equipment". OK! I felt better about it and thought I would leave a solid 4 star review. Well....fast forward 10 weeks....and now it doesn't work AGAIN! And this time, the thing that is broken IS something they replaced. I'm so disappointed. As a homeowner it is so hard to find good, quality workmanship. Overall, I was really bummed at the way Ramon handled it. 🙁
They returned this Spring and found the leak. Unfortunately the outside unit had to be replaced. We had another company come and take a look with the same conclusion, but R&R had a better price. They came this Friday and gave us a 11:00-1:00 time block. Showed up just before 1:00. Did a good job. Our AC is now running normally again!